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General
Information
TERMS & CONDITIONS
These terms will govern any orders placed with Bel Promo and
its affiliates; therefore we encourage you to read these terms
prior to placing your order. By submitting an order to BelPromo,
you (also referred to below as the customer) are hereby agreeing
to all the terms and conditions as set forth below. This agreement
is in lieu of a written consent, and will be binding by both
the customer and/or their representative(s).
PURCHASE ORDER CONFIRMATION
Please submit an official Purchase Order with all necessary
information for all orders. Once an order is placed, you will
receive two faxes: 1) An order confirmation/Sales Invoice 2)
Credit Card Authorization/Net Term Agreement For your convenience,
an estimated "ship date" will also appear on the order confirmation.
All forms must be reviewed and returned to proceed. If you do
not receive these faxes within 24 hours, please feel free to
contact us.
ARTWORK SUBMISSION
Guidelines for submitting artwork: Requirements:
*Must reference Purchase Order number in the Subject Line
*Black & White camera ready art for most products. For full
color images: Four-color process and continuous-tone images
with 300 dpi at actual size for applicable products.
*All fonts (printer and screen) must be included with your file
or all text should be converted to outlines or curves.
*Software Applications: Files saved in any of the following
applications are acceptable: (pc compatible format) :Adobe Illustrator
CS3 and below & Photoshop CS3 and below. Please submit Vector
art (eps, ai, ps)
*Customers will assume complete responsibility to obtain permission
for reproduction of logos, patents, trademarks and copyrights.
By agreeing to print any submitted artwork, factory will not
be held liable under any circumstances.
In order to correctly follow your custom imprint instructions
and help prevent errors and omissions, we require that only
final artwork and all pertinent information relating to your
'artwork' be sent TOGETHER as 'one' upload or in 'one' email.
PAPER PROOF
Proofing WILL add several days to your production timeline.
Production time will commence only after final signed proof
approval is received. The first Paper-proof in black and white
are available free of charge. Any changes made after the first
paper proof will be charged at $10(V) per proof. This paper
proof enables you to view the imprint, but it will not depict
exact item or imprint colors nor will it illustrate the exact
imprint size, as it is merely a computer-generated image. Virtual
proofs if provided, are not intended to illustrate the exact
color of the product or imprint as photography and computer
screen properties will greatly influence the images viewed.
See Pre-production sample paragraphs.
Although every effort will be made to prevent errors, (grammar,
spelling and layout) we will not be responsible for any errors
on an order that was proofed and approved by the customer or
customer's representative. These errors will be corrected at
the customer's sole expense. Paper proofs will generally not
be provided for rush orders or re-orders.
TYPESETTING
We reserve the right to select an available type font style
that closely matches the desired style; unless otherwise specified
by the customer. Typesetting service is available at $20(g)
NORMAL PRODUCTION TIME
Normal production time is approx. 10 working days for most production
processes from receipt of an Order, Artwork and Art approval
by BelPromo, Payment, Paper Proof approval (if provided) and
Pre-Production Sample(if requested). Additional time will be
required for decal production, more complicated artwork preparation,
color matching and high quantity orders. If you have a specific
"in-hands" date, please ensure that there is enough time before
you opt for a "normal production" timeline.
RUSH PRODUCTION TIME
We offer optional RUSH service at an additional charge (see
individual items on the website for charges):
2-Day Rush Production
3-Day Rush Production
No Paper Proofs are offered for Rush Orders. Rush applies to
one color/one location orders of normal catalog quantities based
on current stock availability. Not all products in our catalog
are available for rush service. Must verify stock availability
and rush eligibility at time of purchase. Rush Production time
begins after all approvals and payments have been received and
does not include any shipping time.
2 DAY RUSH SERVICE AND 3 DAY RUSH SERVICE pricing
is indicated in the pricing grid for the items that have available
rush service.
Rush applies to one color/one location orders of normal catalog
quantities based on current stock availability. Not all products
on this website or in our catalog are available for rush service.
Distributor must pre-verify stock availability and rush eligibility
at time of purchase.
Rush service is not available for certain production methods
including: Decal, Debossing and Multi Color imprints.
- Purchase Order & approved artwork must be received by 12:00
PM EST-Please verify receipt after sending.
- Purchase Order must clearly indicate 2-DAY or 3-DAY RUSH service
and be priced according
- Order Processing will send an order confirmation that requires
your signature along with payment forms if applicable.
- Send Final artwork to art@belpromo.com Artwork must be Black
and white camera ready vector art (eps, ai, ps) saved for PC
Adobe Illustrator CS3 or Photoshop CS3. Referenced your PO#
in subject line. Fax hardcopy of art with PO.
- Paper Proofs are not provided for rush orders. Size and placement
will be standard and adjusted as necessary.
- Production time begins the next business day after receipt
of purchase order, e-mailed final artwork and payment.
Please see the below examples of rush order scheduling:
Example #1 : Purchase Order Received Tuesday May 25th at 10:40AM
with 2 DAY RUSH pricing and specifications; All paperwork must
be completed same day May 25th and ship date will be Thursday
May 27th.
Example #2 : Purchase Order Received Tuesday May 25th at 4:00
PM(after 12 PM cut off) with 2 DAY RUSH pricing and specifications;
All paperwork must be completed next day May 26th and ship date
will be Friday May 28th.
METHODS OF IMPRINTING
See individual catalog pages and website for SET UP CHARGES,
RUN CHARGES and MINIMUM IMPRINT QUANTITIES. Imprinted quantities
apply per copy/logo/size. Re-Order Set Up Charge $25(g)/color/location
as applicable (except sublimation)
DIRECT PRINT: standard screen print/pad print method
and is preferred for single-color printing jobs on drinkware
and most spot printing jobs on other products. Imprint areas
provided are generally references for direct print imprint areas.
DECAL PRINTING: enables us to recreate complex, multi-colored
permanent images. Decal printing may also enable a larger imprint
area. Most glass and ceramic drinkware jobs that require more
than a one color imprint will be produced using the decal method.
One color decal orders: add decal run charge $0.45(g) per location;
Wraparound or second-side decal imprints: add $0.90(g) per item.
Multi color decal orders: add $0.45(g) run charge per color
and an additional $0.45(g) decal charge for a second side imprint.
PMS matches cannot be guaranteed as resulting imprinted color(s)
may change after the "firing" process. Please note: the decal
application process is "manual" and variations in placements
as well as slight irregularities are deemed acceptable and are
not to be considered defective or damaged.
LASER ENGRAVING: permanently engraves or etches artwork
into the surface of the item and is offered on most metal key
chains and optional for several other items.
SUBLIMATION: allows for the transfer of 4 color process
art and is offered on a few selected products as indicated.
It is recommended that Sublimated Ceramic Mugs be hand washed
only with warm soap and water for best results.
DEBOSSING: permanently creates a logo impression into
a vinyl or leather product by using a metal die heated to a
high temperature and pressed into the item.
PMS COLOR MATCHING
Exact PMS color matches are not available. We try to match your color selections as closely as possible using PMS numbers as a reference only, an exact match cannot be guaranteed. We offer a wide selection of Standard PMS colors at no charge that can be viewed on our website. PMS Charge for approx. match for other PMS colors: $25(g)/color.
For multi-color imprints produced with our CMYK 4 color decal process, a PMS match cannot be guaranteed as we do not use the Pantone process colors. We will do our best to approximate the PMS color requested but will not be responsible for variations in the PMS color matches for decal printing. PMS Charge for approx. match: $25(g)/color.
IMPRINT INFORMATION
We will not bear any responsibility for any information missing
on your PO or on your imprint instructions. In order to correctly
follow your custom imprint instructions, we require that all
pertinent information relating to your 'artwork' or 'logo' be
sent TOGETHER as 'one' upload or in 'one' email. Therefore,
if you send your logo in one email, and the text to be 'included'
with the logo in another later email, we will NOT be responsible
for matching the two together. Do not send multiple logos or
artwork as we will not be responsible for picking the 'correct'
artwork in this case.
Imprint colors must be carefully chosen. We recommend that you
choose light color inks to be printed onto dark color items,
as this provides more contrast. For example, we generally do
not recommend a black imprint on a medium/dark blue item.
ADDITIONAL IMPRINT COLORS
Please see the individual item pages for additional imprint
color charges and capabilities. Generally additional colors
will have both an additional run charge and additional set up
charges. Please note that imprint size may change for a multi
color imprint due to change in imprint method.
IMPRINT SIZE
Due to "finite" imprint areas, we reserve the right to resize
your logo in order to fit it into the imprint area of the item
ordered. We generally enlarge your logo to fit our standard
imprint area. However, if you specify that you want the imprint
to be the same size as the submitted artwork/logo, (providing
you request this imprint size on the order form as well as on
the artwork file itself) we will comply, providing it does not
exceed the maximum imprint area.
PRE-PRODUCTION SAMPLE
Preproduction Samples: $125(g) Preproduction sample charge for
Ceramic, Glass, Sublimation and most Decal production; $50(g)/color
for direct print production including pens, bags, calculators
etc. Any revisions or changes to the original instructions for
any speculative samples will incur additional art, screen and
sampling charges. These charges are non refundable. Ship dates
will be adjusted based on the date of sample approval. Slight
variance should be expected between sample proof and actual
production due to the nature of different batching, ink, printing,
firing and other conditions. Note that the inclusion of a pre-production
sample will add to the turnaround time.
RANDOM/ BLANK SAMPLES
Random/blank samples (under a certain dollar value) can be available at no charge if a UPS number is provided for shipping. If a UPS number is not provided (or sample costs are high), the cost of the samples plus shipping will be billed. Random/blank samples will be shipped UPS Ground within 24-48 hours on most items. Distributors, please see website to order samples.
PRODUCT QUALITY AND SPECIFICATIONS
Products may differ in color, size, weight, or height, especially hand-made products such as ceramic, glass and soft good items that come from various overseas factories. The size and liquid capacity noted on each of our products is only an approximation and cannot be construed as the exact size or capacity.
Product colors may also differ from what is viewed on the website. Batches of product received may differ in color and specifications. Also, computer screens and image types will demonstrate a large variance in product color. Website images and virtual images are for demonstration purposes only and should not be considered exact.
Due to the nature of the production process, slight variations and imperfections in ceramic and glass wares are not considered flaws. Variations in raw materials, glazes, production equipment and firing temperatures may also result in variations of size, shape, glaze, color, pock marks, etc. These conditions are within acceptable industry standards and minor visual imperfections should not be considered as defective or flawed items.
If there are more strict color and specification requirements, we strongly recommend that you purchase a pre-production sample prior to your production run (see PRE-PRODUCITON SAMPLE).
Prop 65 Information
Bel Promo imprints their products with materials that comply with current US Food and Drug Administration guidelines for heavy metal standards. California does not recognize the Federal standards, choosing to enforce its own standards as defined in the Safe Drinking Water and Toxic Enforcement Act of 1986, often referred to as Prop 65. This legislation at this time applies only to California and does not ban any product. It simply requires either compliance with the California law or the use of individual product warning labels.
We have many products, primarily in the ceramic and glass category, which may require a warning label under California law. Most of our printing inks are non- toxic, however multi- color ceramic and glass decoration is done with ceramic inks that are fired at approximately 1200 degrees and may contain trace amounts of lead – especially in bright colors such as reds, purple and pink. This applies to multi- color imprints only and mainly in the decal process.
Bel Promo Proposition 65 Legal Notice and Disclaimer:
Proposition 65 requires that businesses notify Californians about significant amounts of chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm in the products they purchase. The warning label below will ensure compliance with California Proposition 65 requirements and can be affixed to the packaging of any item shipping to California at the request of the distributor. It is the distributor’s responsibility to alert Bel Promo / Hurricane Line in the Purchase Order if a label must be affixed to each product. We will do so at no charge. We have no way of knowing the final destination of an item and this responsibility lies solely with the distributor. We may affix the stickers with or without knowledge or consent even though the distributor bears the full responsibility for compliance.
WARNING: The materials used as colored decorations on the exterior of this product contain lead and / or cadmium, chemicals known to the state of California to cause birth defects, or other reproductive harm.
SHIPPING F.O.B.
Shipping Point: Miami, Florida. Under the terms of "FOB shipping
point," title of the goods passes to the buyer at the shipping
point. Bel Promo will not accept responsibility for any delays
caused by the shipping company or consignee. Bel Promo will
not be held responsible either in the event the customer is
not available for delivery or the customer refuses delivery.
SAMPLES
All shipments, unless otherwise specified, will be sent freight
prepaid which include the cost of certain handling, fragile
packaging and palletizing services. We strongly recommend using
our carriers and discourage third party billing. If your own
shipping carrier is required, fragile packaging charges ($6.25(g)/case
for glass and ceramics) and/or pallet charges ($25(g)/pallet)
will be added to your order (if applicable) and you will be
responsible for filing any claims that may arise with your carrier.
Also, for breakable goods and/or larger quantity orders, truck
shipping is required to better protect the shipment.
Any fees subsequently charged back by carriers including large
order inside deliveries, residential deliveries, redeliveries
or other charges will be billable.
Split Shipments: First location is free; each additional location:$7.00(g)
charge. Note: Case packs and weights are approximate and subject
to change.
Important notice for our International Customers - Including
Canada: Your local duties and/or taxes may be assessed upon
delivery. These fees are NOT INCLUDED in your shipping estimates
by Bel Promo if provided; therefore please consult your local
Customs office to determine these charges. We are not responsible
for these duties and/or taxes or any delays in international
shipments. For most international shipment we will require that
you produce your own labels and email a PDF of the labels to
be printed and affixed to your order. Additional charges to
process international shipments may apply.
OVERRUNS & UNDER RUNS
We make every attempt to deliver the exact quantity ordered.
However, due to manufacturing issues, "Direct Print" orders
288 pieces or less and all "Decal" orders are subject to 10%
over-runs or under-runs. "Direct Print" orders over 288 pieces
are subject to 5% over-runs or under-runs. Over/Under runs will
be billed on our final invoice.
CERAMIC & GLASSWARE
Ceramic and Glassware may have minor visual imperfections and
variations that should not be considered as defective or flawed.
Variations in raw materials, glazes, production equipment and
firing temperatures may also result in variations of size, shape,
glaze, color, pock marks, etc. These conditions are within acceptable
industry standards. Size and color variations from batch to
batch will occur as well and must be considered acceptable.
Liquid capacity of all drinkware is approximate. See Samples
and Pre-Productoin Samples sections for recommendations.
CARE RECOMMENDATIONS
Travel mugs, sports bottles, as well as some glass products
should only be hand washed. These products are not guaranteed
to be dishwasher safe.
CANCELLATIONS AND CHANGES
Once an order is in production, it cannot be cancelled. A cancellation
charge of $25 plus all charges incurred prior to change or cancellation
of an order will be invoiced accordingly. Changes to orders
and cancellations must be in writing by fax and confirmed by
BelPromo. Factory will not be responsible should a duplicate
shipment occur due to customer revising a Purchase Order without
clearly referencing original P.O.
Note: NO CHANGES will be accepted on any Rush Orders or Re-orders
already in production.
CLAIMS
Please check your order immediately upon receipt. All claims
must be reported via e-mail to the sales department within 15
calendar days upon receipt of goods. To submit a claim, attach
a digital image to your email, depicting the problem at hand.
If unable to provide a photograph, you may ship us 'in hands'
samples of the products. If a reprint is deemed appropriate,
the affected portion will be redone and shipped via ground service
or a merchandise credit will be issued. If the quantity to be
replaced is LESS than 10% of the entire order, we reserve the
right to process an in-store credit for that amount rather than
redoing that portion. All returns must have an RA# or will not
be accepted.
PRICING
Prices in our catalog are effective as of date of publication,
however, any changes, higher or lower, will be shown on our
website www.belpromo.com and these prices will prevail. All
logos are the property of their respective companies.
We assume no responsibility for determining trademark's ownership;
All liability of this nature rests solely with the customer.
Logos in our catalog or on our website are for demonstration
only. Catalog or web photography may not show true item colors
due to lighting and publishing processes. Prices and specifications
are subject to change. |
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