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Terms & Conditions

Product Information

This product information ("Product Information") provides additional information about the products and services sold by BEL USA LLC D/B/A BEL Promo ("Company," "BEL Promo," "we," or "us") through https://www.belpromo.com/ (the "Website"). This Product Information is subject to change by us without prior written notice at any time, in our sole discretion. The latest version of this Product Information will be posted on the Website, and you should review these Product Information before purchasing any product or services that are available through the Website.

This Product Information are an integral part of the Website Terms of Use that apply generally to the use of the Website. You should also carefully review our Privacy Policy before placing an order for products or services through the Website.

The Sales Terms and Conditions apply to the purchase and sale of products through the Website. In the event of a conflict between this Product Information and the Sales Terms and Conditions with respect to any purchase and sale of any products or services sold by us on the Website, the Sales Terms and Conditions shall control.

We only accept orders from qualified promotional product distributors.
Please submit a purchase order with all necessary information for all orders to orders@belpromo.com with a purchase order number in the subject line of your email. Purchase orders should be .pdf file format, any other file format may result in a delay of processing. Once an order is placed, you will receive two faxes from us: (1) an order confirmation/sales invoice; and (2) a credit card authorization form and a [Net Term Agreement]. For your convenience, an estimated ship date will appear on the order confirmation. All forms must be reviewed and returned for your order to be placed. If you do not receive these two faxes within 24 hours after you email your order, please feel free to contact us at orders@belpromo.com.

The following are our guidelines for submitting artwork to us.

  • Artwork should be submitted to us by email at art@belpromo.com.
  • Please reference your purchase order number in the subject line of your email.
  • For black and white artwork submissions, the artwork must be camera ready.
  • For color artwork submissions, the artwork must be four-color process and continuous-tone of at least 300 DPI resolution at actual size for the applicable product.
  • All fonts (printer and screen) must be included with your file or the text should be converted to outlines or curves.
  • Artwork files should be in the following file formats (Windows PC Compatible): Adobe Illustrator CS3, Photoshop CS3, or Vector Art (.pdf, .ps, .ai, .eps). Artwork submitted in other file formats will result in a delay of processing. and below. Please submit Vector art (eps, ai, ps).

BEL Promo reserves the right to refuse printing of any artwork for any reason at its sole discretion.

In order to correctly follow your custom imprint instructions and help prevent errors and omissions, we require that only final artwork and all pertinent information relating to your artwork be sent together in one email with the purchase order number in the subject line.

If you request a paper proof, it will add several days to the production timeline. Production time will commence only after final proof approval is received. The first paper proof in black and white are available free of charge. Any changes made after the first paper proof will be charged at $10 per virtual proof. This paper proof enables you to view the imprint, but it will not depict exact item or imprint colors nor will it illustrate the exact imprint size, as it is merely a computer-generated image. Virtual proofs if provided, are not intended to illustrate the exact color of the product or imprint as photography and computer screen properties will greatly influence the images viewed. See the Pre-Production Sample section below.

Although every effort will be made to prevent errors (such as grammar, spelling, and layout errors), we will not be responsible for any errors on an order that was proofed and approved by you or your representative. These errors will be corrected at your sole expense. Paper proofs will generally not be provided for rush orders or re-orders.

We reserve the right to select an available type font style that closely matches the desired style; unless otherwise specified by you. Typesetting service is available at $20(g).

Normal production time is approximately 10 business days for most production processes from receipt of purchase order and artwork, payment, approval by BEL Promo, paper approval (if provided), and pre-production sample (if requested). Additional time will be required for decal production, more complicated artwork preparation, color matching and high quantity orders. If you have a specific "in-hands" date, please ensure that there is enough time before you request normal production.

We offer optional rush service at an additional charge. Pricing for rush service for individual items are set forth on our website. We usually offer 2-day rush production and 3-day rush production for most products.

No paper proofs are offered for rush service. Rush service is only available for one color/one location orders of normal catalog quantities based on current stock availability. Rush service is not available for decal, debossing, and multi-color imprint production methods. Not all products in our catalog are available for rush service. In order to receive rush service, you must confirm stock availability and rush eligibility at time of purchase. Rush production time begins after all approvals and payments have been received and does not include any shipping time.

To receive rush service:

  • Your purchase order and artwork must be received by 12:00 pm (Eastern Time). Please confirm receipt after sending.
  • Your purchase order must clearly specify 2-day or 3-day rush service and be priced accordingly.

Paper proofs are not provided for rush service so size and placement of artwork will be standard and adjusted as necessary. Production of rush service products will begin the next business day after receipt and approval of purchase order, artwork, and payment.

Here are some examples of rush service scheduling:

Example Number One: Purchase order received Tuesday, May 25th at 10:40 am (Eastern Time) with 2-day rush request, with artwork and payment received the same day. Ship date of your product will be Thursday, May 27th.

Example Number Two: Purchase order received Tuesday, May 25th at 4:00 pm (Eastern Time) with 2-day rush request, with artwork and payment received Wednesday, May 26th. Ship date of your product will be Friday, May 28th.
See individual catalog pages and website for SET UP CHARGES, RUN CHARGES and MINIMUM IMPRINT QUANTITIES. Imprinted quantities apply per copy/logo/size. Re-Order Set Up Charge $25(g)/color/location as applicable (except sublimation).

DIRECT PRINT: Standard screen print/pad print method and is preferred for single-color printing jobs on drinkware and most spot printing jobs on other products. Imprint areas provided are generally references for direct print imprint areas.

DECAL PRINTING: Enables us to recreate complex, multi-colored permanent images. Decal printing may also enable a larger imprint area. Most glass and ceramic drinkware jobs that require more than a one color imprint will be produced using the decal method. One color decal orders: add decal run charge $0.45(g) per location; Wraparound or second-side decal imprints: add $0.90(g) per item. Multi color decal orders: add $0.45(g) run charge per color and an additional $0.45(g) decal charge for a second side imprint. PMS matches cannot be guaranteed as resulting imprinted color(s) may change after the "firing" process. Please note: the decal application process is "manual" and variations in placements as well as slight irregularities are deemed acceptable and are not to be considered defective or damaged.

LASER ENGRAVING: Permanently engraves or etches artwork into the surface of the item and is offered on most metal key chains and optional for several other items.

SUBLIMATION: Allows for the transfer of 4 color process art and is offered on a few selected products as indicated. It is recommended that Sublimated Ceramic Mugs be hand washed only with warm soap and water for best results.

DEBOSSING: Permanently creates a logo impression into a vinyl or leather product by using a metal die heated to a high temperature and pressed into the item.

Exact PMS color matches are not available. We try to match your color selections as closely as possible using PMS numbers as a reference only, an exact match cannot be guaranteed. We offer a wide selection of standard PMS colors at no charge that can be viewed on our website. PMS charge for approximately match for other PMS colors: $25(g)/color.

For multi-color imprints produced with our CMYK 4 color decal process, a PMS match cannot be guaranteed as we do not use the Pantone process colors. We will do our best to approximate the PMS color requested but will not be responsible for variations in the PMS color matches for decal printing. PMS Charge for approx. match: $25(g)/color.

We will not bear any responsibility for any information missing on your purchase order or on your imprint instructions. In order to correctly follow your custom imprint instructions, we require that all pertinent information relating to your 'artwork' or 'logo' be sent together as 'one' upload or in 'one' email. Therefore, if you send your logo in one email, and the text to be 'included' with the logo in another later email, we will NOT be responsible for matching the two together. Do not send multiple logos or artwork as we will not be responsible for picking the 'correct' artwork in this case.

Imprint colors must be carefully chosen. We recommend that you choose light color inks to be printed onto dark color items, as this provides more contrast. For example, we generally do not recommend a black imprint on a medium/dark blue item.

Please see the individual item pages for additional imprint color charges and capabilities. Generally additional colors will have both an additional run charge and additional set up charges. Please note that imprint size may change for a multi color imprint due to change in imprint method.

Due to "finite" imprint areas, we reserve the right to resize your logo in order to fit it into the imprint area of the item ordered. We generally enlarge your logo to fit our standard imprint area. However, if you specify that you want the imprint to be the same size as the submitted artwork/logo, (providing you request this imprint size on the order form as well as on the artwork file itself) we will comply, providing it does not exceed the maximum imprint area.

Preproduction Samples: $125(g) Preproduction sample charge for Ceramic, Glass, Sublimation and most Decal production; $50(g)/color for direct print production including pens, bags, calculators etc. Any revisions or changes to the original instructions for any speculative samples will incur additional art, screen and sampling charges. These charges are non refundable. Ship dates will be adjusted based on the date of sample approval. Slight variance should be expected between sample proof and actual production due to the nature of different batching, ink, printing, firing and other conditions. Note that the inclusion of a pre-production sample will add to the turnaround time.

Blank samples can be purchased online by clicking on the "Order Sample" Tab. Please refer to the "Order Sample Tab" for price and freight cost.
Please note we do not ship with UPS however a Fed-Ex account number may be provided for sample orders only. Blank sample orders will ship within 24 hours after receipt of order. Samples will not be accepted for returns or credits

Products may differ in color, size, weight, or height, especially hand-made products such as ceramic, glass and soft good items that come from various overseas factories. The size and liquid capacity noted on each of our products is only an approximation and cannot be construed as the exact size or capacity.

Product colors may also differ from what is viewed on the website. Batches of product received may differ in color and specifications. Also, computer screens and image types will demonstrate a large variance in product color. Website images and virtual images are for demonstration purposes only and should not be considered exact.

Due to the nature of the production process, slight variations and imperfections in ceramic and glass wares are not considered flaws. Variations in raw materials, glazes, production equipment and firing temperatures may also result in variations of size, shape, glaze, color, pock marks, etc. These conditions are within acceptable industry standards and minor visual imperfections should not be considered as defective or flawed items.

If there are more strict color and specification requirements, we strongly recommend that you purchase a pre-production sample prior to your production run (see Samples below).

Proposition 65 requires that businesses notify residents of the State of California about significant amounts of chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm in the products they purchase. All BEL Promo items are compliant with California Proposition 65. Prop 65 warning labels are not required for any BEL Promo item. As a result, catalog and website warnings are also not required for any BEL Promo item. Compliance has been verified by an independent third-party lab. Test reports are available upon request.

We ship from Miami, Florida. Under our shipping terms, title of the goods passes to the buyer at the shipping point. BEL Promo will not accept responsibility for any delays caused by the shipping company or consignee. BEL Promo will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.

For many reasons including breakages, logistics control, etc. BEL Promo does not allow shipping to be done on second or third party account numbers. All shipping is arranged with the carriers of our choice, on our account number, and will be billed accordingly. In most instances you will find shipping on BEL Promo account numbers to be much more economical than to arrange your own transportation. Exception is shipping of samples. Please see above under the heading Samples below.

All shipments, unless otherwise specified, will be sent freight prepaid which include the cost of certain handling, fragile packaging and palletizing services. We strongly recommend using our carriers and discourage third party billing. If your own shipping carrier is required, fragile packaging charges ($6.25(g)/case for glass and ceramics) and/or pallet charges ($25(g)/pallet) will be added to your order (if applicable) and you will be responsible for filing any claims that may arise with your carrier. Also, for breakable goods and/or larger quantity orders, truck shipping is required to better protect the shipment.

Any fees subsequently charged back by carriers including large order inside deliveries, residential deliveries, redeliveries or other charges will be billable.

Split Shipments: First location is free; each additional location:$7.00(g) charge. Note: Case packs and weights are approximate and subject to change.

Important notice for our customers outside the United States: Your local duties and/or taxes may be assessed upon delivery. These fees are NOT INCLUDED in your shipping estimates by BEL Promo if provided; therefore please consult your local customs office to determine these charges. We are not responsible for these duties and/or taxes or any delays in international shipments. For most international shipment we will require that you produce your own labels and email a PDF of the labels to be printed and affixed to your order. Additional charges to process international shipments may apply.

We make every attempt to deliver the exact quantity ordered. However, due to manufacturing issues, "Direct Print" orders 288 pieces or less and all "Decal" orders are subject to 10% over-runs or under-runs. "Direct Print" orders over 288 pieces are subject to 5% over-runs or under-runs. Over/Under runs will be billed on our final invoice.

Ceramic and glassware may have minor visual imperfections and variations that should not be considered as defective or flawed. Variations in raw materials, glazes, production equipment and firing temperatures may also result in variations of size, shape, glaze, color, pock marks, etc. These conditions are within acceptable industry standards. Size and color variations from batch to batch will occur as well and must be considered acceptable. Liquid capacity of all drinkware is approximate. See Samples section for recommendations.

Travel mugs, sports bottles, as well as some glass products should only be hand washed. These products are not guaranteed to be dishwasher safe.

Once an order is in production, it cannot be cancelled. A cancellation charge of $25 plus all charges incurred prior to change or cancellation of an order will be invoiced accordingly. Changes to orders and cancellations must be in writing by fax and confirmed by BEL Promo. Factory will not be responsible should a duplicate shipment occur due to customer revising a purchase order without clearly referencing the original purchase order.

NO CHANGES will be accepted on any rush orders or re-orders already in production.

Please check your order immediately upon receipt. All claims must be reported via e-mail to the sales department within 15 calendar days upon receipt of goods. To submit a claim, attach a digital image to your email, depicting the problem at hand. If unable to provide a photograph, you may ship us 'in hands' samples of the products. If a reprint is deemed appropriate, the affected portion will be redone and shipped via ground service or a merchandise credit will be issued. If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process an in-store credit for that amount rather than redoing that portion. All returns must have an RA# or will not be accepted.

Prices in our catalog are effective as of date of publication, however, any changes, higher or lower, will be shown on our website www.belpromo.com and these prices will prevail.